SERVICES

Gruppo Grassi is …100% Customer Orienteted: from 3D design to after-sales, we offer a complete, reliable and professional services package.

Our projects are studied in details to meet customers needs and to guarantee a high standard of quality in production.

DESIGN & PRODUCTION

The planning and organisation of the productive process is assigned to Project Managers that manage directly all the incoming orders:

☞  3D Design

Our technical department boasts the presence of highly specialized Designers and Engineers able to meet every kind of production need.

We design innovative solutions entirely in HOUSE, cooperating with customers.

We guarantee a high level of product customisation, by using latest generation programs for 3D design ( Solide Edge, Solid Rules etc…)

☞  Laser Cut & Bending

Thanks to our advanced machines, we are able to realise in House different type of process:

• Laser cut for Flat steel and Tubes steel
• Bending sheets to % or °

Possibility of cutting in nitrogen, compressed air and oxygen.

☞  Parts Production, Turning & Milling

Parts and components are prepared with CNC machines.

WELDING & MECHANICAL ASSEMBLING

The structure preparation and the semi-assembled components construction is assigned to qualified welders and technicians.

Before assembling, each part is cleaned and painted with Gruppo Grassi colours, or upon customer request, customised colours.

All our machines are mechanically assembled IN HOUSE.

SOFTWARE DEVELOPMENT, ELECTRICAL & PNEUMATIC SYSTEMS

Our Software & Electrical Department stands out for specialised Technician and Programmers who design and develop in House:

• Pneumatic & hydraulic connections on board
• Electrical wiring
• CE/UL tested Control box
• Customized Software programs

We rely on high-quality technologies as Siemens and Mitsubishi; leading partners in high-performance industrial automation.

TEST, QUALITY CONTROL & MACHINES SHIPMENT

Before shipping, all our machines are tested and subject to quality control, in order to guarantee a high level of products performance and reliability.

⇢ VALIDATION: we show and test the machines running with the customers.

⇢ SHIPMENT: shipment of the machine in perfect working conditions, managing all logistic and organizational aspects.

The means of transport may vary according to the type of machinery and packaging used:

• By truck: transport by land with goods protected by waterproof covers.
• By sea: transport by sea in wooden boxes.
• By container: transport by sea in BOX containers.

INSTALLATION, START-UP & TRAINING

Expert technicians will support the customers in installation, first machine start-up and staff training sessions.

Before installation, we’ll provide the customer with all the necessary documentation for a proper preparation of the working area:

✔ information on pneumatic supply and connections,

✔ information on transportation, positioning and unloading of goods

✔ dimensional layout for introducing the machinery into production.

After installation, our team will perform commissioning and testing , informing and training the operators on the correct use of the machine and on the possible residual risks.

CUSTOMER CARE & POST – SALES ASSISTANCE

Since 1984 at your service….. also in the POST- SALE!

Our Customer Service stands for excellence and innovation. A landmark worldwide, providing immediate support to the customers.

⚙️ Technical Assistance

We guarantee our Technical Assistance worldwide, managing with professionalism and timeliness all mechanical and software problems.

Interventions may vary according to the type of failure:

• Assistance on site: our technicians carry out maintenance and technical interventions at the customer’s site. The service is guaranteed National, International and in Countries that require a Visa.
• Remote Assistance: in case of failures not requiring interventions on site, our programmers provide assistance via remote connection to allows the customer to resume the production as soon as possible.
• Whatsapp chat : always-on service that allows the customers to communicate directly with our operators, ask for assistance, send video or pictures and receive support from our technicians or programmers.

⚙️ Spare Parts

We have a Warehouse dedicated to the management of spare parts for our machines.

All the requests will be taken in charge from our technical customer service, that after the analysis of the case, will prepare, pack and ship the necessary spare parts.

Shipments are carried out through international couriers services as UPS, DHL, fedex etc…

⚙️ Updates

For Gruppo Grassi a Quality Customer Service is also…..INFORMATION!

Our customers are always updated on the latest news, events, promotions and new machine releases on the market.

ALWAYS ON : IS OUR MISSION!

WARRANTY

✓ GRUPPO GRASSI Official Warranty – 12 months applied to all the components of the machine.

Can be extended up to 24 or 36 months.

✓ GRUPPO GRASSI Official Warranty – 5 months applied to all the structural parts of the machine. One of a kind warranty.

Planned Support Agreements, designed on your personal needs.

FINANCIAL SERVICES

⇢ Customised shapes of payment
⇢Credit facilities extension
⇢ Medium/long term Rental with Grassi Financial Services (ask for your quotation)
⇢ Withdrawal of used machinery